TERMS OF SERVICE
1. DISCLAIMER
Techs in the City, Inc. offers computer service, repair and upgrading services as is. . We strive to provide the highest quality of service and support. We cannot guarantee specific results for our services.
2. PAYMENT TERMS
Full payment is due upon completion of servicing. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by us, collection agencies, or courts incurred by litigation for failure to pay. If Techs in the City, Inc. is unable to fix your problem using Techs in the City, Inc., other options will be presented to you and you will not be charged for your Techs in the City, Inc. session.
3. GUARANTEE
Once an order has been placed, it's the sole discretion of Techs in the City, Inc. to decide whether or not we can resolve the problem. In some instances, research time may be needed in order to find a resolution to the problem. In these instances, if the problem is resolved by anyone else during this time, this does not constitute Techs in the City, Inc. not being able to resolve the problem and your fees will not be refunded. In some instances, it may be required for you to obtain hardware at the request of the technician. In these instances, your ticket will remain open for 7 days in order for you to obtain the hardware to complete the service. Failure to obtain and/or call Techs in the City, Inc. back to complete the service does not constitute Techs in the City, Inc. not being able to solve your problem and fees will not be refunded. In other instances, your original Windows installation disk will be required to resolve your issue. In these instances, your ticket will remain open for 7 days in order for you to obtain a replacement disk. Failure to obtain or the absence of this disk does not constitute Techs in the City, Inc. not being able to solve your problem and fees will not be refunded. All services include a 7 day guarantee from date of original service.
4. LIABILITY
We provide our services in en effort to fix, upgrade, or otherwise repair the computer systems for which you request such services. We will not intentionally harm your system. It is our goal to fix your computer, not damage it more. In the case of accidental damage or data loss to your system, further damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to hold us, Techs in the City, Inc., and any persons associated with or involved in the work being done for you, non-liable for any damages resulting from such problems.
5. SERVICE AND SUPPORT
Customer satisfaction is of utmost importance to us. We will backup our work with support services. Free support will be provided for problems requested to be resolved in the work order but not resolved. Additional support may be provided free of charge at our discretion.
TERMS OF UNLIMITED SUPPORT SERVICES AGREEMENT
1. DESCRIPTION OF SERVICES.
Techs in the City, Inc. will provide to Client the following services (collectively, the "Services"):
Unlimited Support Services for one (1) computer.
2. SERVICES NOT COVERED.
Techs in the City, Inc. services do not cover any hardware replacement.
PAYMENT.
If payment becomes thirty (30) past due, the total remainder of contract amount is due in full.
3. TERM.
This Agreement is non-refundable.
Techs in the City, Inc.reserves the right to terminate this agreement at any time at Techs in the City, Inc. discretion at any time. All computer repair service contracts expire within 6 months of date of issuance, unless otherwise stated.
4. TRANSFER.
Client is able to transfer agreement to one (1) different computer per year. This is in the event the customer purchases a new computer and wants to transfer agreement to this new computer. Any additional transfers within a given year will require a one time set-up fee of $89.95 per new computer.
INDEMNIFICATION.
Client agrees to indemnify and hold Techs in the City, Inc. harmless from all claims, losses, expenses, and/or fees including attorney fees, costs, and judgments that may be asserted against Techs in the City, Inc.
5. ENTIRE AGREEMENT.
This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Agreement. This Agreement supersedes any prior written or oral agreements between the parties.
6. GOVERNING LAW.
This Agreement shall be construed in accordance with the laws of the State of Florida.
